Privacy Policy

Introduction

Welcome to SkillsLink ("we," "our," or "us"). We are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our website and services (collectively, the "Services").

Information We Collect

We may collect the following types of information:

Personal Information

• Contact details (name, email address, phone number)
• Address and location information
• Payment and billing information
• Service preferences (cleaning, cooking, etc.)
• Identification documents (for service providers)

Non-Personal Information

• Browser type and version
• IP address
• Pages visited on our site
• Time and date of visits
• Cookies and usage data

How We Use Your Information

We use the collected information for various purposes:

• To provide and maintain our Services
• To connect service seekers with service providers (cleaners, cooks, etc.)
• To process transactions and payments
• To notify you about changes to our Services
• To provide customer support
• To gather analysis to improve our Services
• To monitor usage of our Services
• To detect and prevent fraud

Data Sharing and Disclosure

We may share your information in the following situations:

• With Service Providers: To connect you with cleaning, cooking, or other home service professionals
• For Legal Reasons: If required by law or to protect our rights
• With Business Partners: For marketing or promotional purposes (with your consent)
• For Payment Processing: With third-party payment processors

Data Security

We implement appropriate security measures to protect your personal information:

• Secure servers and networks
• Encryption of sensitive data
• Regular security assessments
• Limited access to personal information

However, no method of transmission over the Internet is 100% secure, and we cannot guarantee absolute security.

Your Data Protection Rights

Depending on your location, you may have the following rights:

• The right to access, update, or delete your information
• The right to rectification of inaccurate information
• The right to object to our processing of your data
• The right to request restriction of processing
• The right to data portability
• The right to withdraw consent

Cookies and Tracking Technologies

We use cookies and similar tracking technologies to:

• Remember your preferences
• Understand how you use our Services
• Improve user experience
• Deliver targeted advertisements

You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent.

Third-Party Services

Our Services may contain links to third-party websites or services that are not operated by us. We have no control over and assume no responsibility for their content, privacy policies, or practices.

Children's Privacy

Our Services are not intended for children under 13. We do not knowingly collect personally identifiable information from children under 13.

Changes to This Privacy Policy

We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page.